The Grove

A lovely hotel for a quick getaway from London with lots of activities for children over the Easter break. We enjoyed the petting zoo and the Easter Sunday party. A few things which make this a 4 star experience: 1. Pools don't open until 10 am. For a hotel whose key clientele appears to be family with young children, it would be nice to have the pool open earlier. 2. The pools aren't maintained to a 5 star level of cleanliness. Even the indoor pool has bits of foam and hair in the pool. There are some foam toys by the indoor pool, but these aren't maintained or checked regularly. There was a broken water gun (inside pool) throughout our stay of 4 days which showed that no one was checking the area. 3. The changing area for the pool is very small and always wet (ie no regular cleaning). It would be nicer to have a bigger changing area given that the pools require walking across the outside garden area. 4. Golf carts aren't easily available. We asked on one occasion and were told it was a 15 min wait. 5. One three occasions (in a span of 24 hours), we had various members of staff walk into our room with our permission. First, it was a manager with guests (having mixed up room numbers). Second, housekeeping came to clear a table (again having mixed up room numbers). Third, the cleaner was in our room despite us having left a do not disturb sign outside (which she casually ignored and lied about). We brought us to the attention of the reception, but no substantive action was taken as the housekeeping team walked into our room again on the last day (once again having ignored the do not disturb sign). 6. The bath area is poorly designed. It is a very deep bath with a shower over head. There is no support bar that one can use to get in and out of the shower in the bath. For a luxury hotel, I was expecting a stand alone shower, not having to climb in and out of a poorly designed shower over the bath. 7. There is no towel warmer in the bathroom.

Absolutely everything. Driving up the path to the hotel is just stunning, the grounds are so beautiful. The staff are just absolutely wonderful and friendly. The facilities were incredible and we really enjoyed the spa. Every little walk leads to somewhere so beautiful. The food was amazing and the buffet style dinner at the glasshouse was just insane. The room was comfortable and spacious. I loved the activities that went on at the hotel also. It was my boyfriends birthday and they upgraded us for free which was just so lovely and made the experience even better for us. Thank you to all the staff, all so wonderful :)

Beautiful grounds

Our weekend here was nothing short of exceptional. We felt so welcomed by Christina at reception as soon as we arrived, who gave us all the info we needed and even took us to our room. The room was so comfortable (especially after an upgrade, thank you!), and there was a special birthday treat for my partner. Breakfast was the best I've had at any hotel, the range of options was amazing and the French toast was a highlight. We had a lovely chat with Vera who was so attentive at breakfast too. Our massages and the spa as a whole were a definite highlight. Mia really took the time to ask what I needed and made me feel so comfortable. The grounds are gorgeous and a perfect setting for the whole place, it didn't feel like we were only a short distance from London. The food at Madhu's and Skewd was perfect, such good quality and we were so impressed by the service. Soad at reception was also amazing and very thoughtful after a small mishap at checkout. Yes, the price point is high but everything at The Grove was incredibly slick, well-organised and luxurious - which was exactly what we wanted.

Beautiful hotel in lovely surroundings, a little overwhelming as you try and make your way around it. Rooms are lovely. Staff mostly excellent.